Clean Start | Promoting Wellness with a Human Touch

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Industry: Beauty & Wellness

Size: Small

Role: Customer Retention

Clean Start Total Body Cleansing offers a variety of holistic detox services as well as provides skin care products and supplements to promote total body wellness.

 


 

KEY SOLUTIONS

Groups

By segmenting clients by services booked, Katie sends relevant, specific messages to just the people who need them. This attention to personalization does not go unnoticed and clients eagerly respond to messages.

Desktop & Mobile

Because Skipio is available for desktop and mobile use, the Clean Start team is always ready to help and respond. After setting up groups and campaigns with the desktop version, they use the mobile companion to stay in touch anytime, anywhere.

What started as a small family business selling herbal supplements in the 1980s, Clean Start has now grown into a $5 million company with three locations in Georgia and Florida.

Clean Start still sells herbal supplements, but their business now includes everything from massages, acupuncture, and float pods to colonics, organic facials, and foot detoxes. They truly offer total body cleansing.

For owner Candice Crawford and Wellness Director Katie, growing the business starts and ends with the customer experience.

But Clean Start needed a better way to follow up and foster relationships. Because email certainly wasn’t working.

Following Up with Care

Katie and the Clean Start team follow up with their customers at each location on a weekly basis. Anyone who bought something or enjoyed a service is added to a specific group and receives a follow-up message.

These messages range from a simple “How are you doing?” to a more in-depth “Do you need any further recommendations?”

Because of the follow-up process Katie has developed, customers know they can reach out and receive a fast response. And that’s become especially important for helping people use herbal supplements and take care after treatment.

Prioritizing Personal Connections

There’s nothing personal about email, and the click through rates proved that 89% of Clean Start’s website traffic comes from mobile phones, so Katie and Candice knew that’s where they had to reach their customers.

Discover the versatility of Skipio for businesses like yours

“[Skipio] really ramped up our connection rate with our customers,” Matt says. “But not only the text messages. We also see phone calls going better as well as emails. Because they know that they're coming from real people.”

Matt BaumgartnerDirector of Sales

"[Skipio's] been a huge huge win for us.… You can't beat a 40% increase in immediate responses; you just can't.”

Kaili SpearDirector of Marketing

“Skipio has really 10x-ed my business. It’s made life easier and more fun. I love the engagement.”

Dr. Kelechi UduhiriSales Director

"It was a game changer. Because somebody didn’t have to be in the office every single day answering a phone. 95% of our communication is text, everything is Skipio. Without it I would be lost."

Heather DeWittOwner

“There are a lot of options out there for text messaging clients, business contacts, and prospects. The trick is to find a software or service that keeps all of the correspondence organized, well-managed, and most importantly, personalized. Skipio is that software.”

Inc.

Text your leads faster, consistently connect with your customers, and never sound like a bot.


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