Every opportunity you get, you should be listening to your customers and having real conversations with them. But it’s easy for any conversation, whether it’s happening over text, via phone…
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The fitness industry was hit hard by all the events surrounding COVID-19. Various factors will likely contribute to a decrease in members, if you haven’t already seen a downturn. But…
When you want to measure customer engagement related to texting, you must consider factors beyond open rates and read rates. We talked about texting stats that relate to engagement in…
With the strong and somewhat uncertain shift to remote everything, businesses everywhere are quickly adapting and learning how to succeed. Luckily, you have plenty of reasons to connect with customers and…
It’s really easy to not have a solid way to request customer reviews. Maybe for your company it’s the “next thing” that keeps getting put off. Or maybe you put…
Even as you celebrate all your wins in the present, in the back of your mind you need to think about the future and your goals. Fortunately, for those who…
Yes, it’s scary to ask for feedback. And yes, it’s perhaps even scarier when that feedback turns out to be negative. Not to mention that some feedback may be unwarranted…
A well-timed reminder absolutely transforms your relationship with clients, customers, and even team members, so it’s easy to think that you need to send a reminder for everything. But reaching out too…
When you want to create brand advocates, it starts simply with providing positive customer experiences worth talking about. But what needs to happen along with that? The actual customer service…
We love open dialogue and feedback that starts conversations. That’s why we love online reviews. You may think you know what you’re doing well and what you need to improve…
